First and foremost; All their 5 star ratings are fake and paid. This casino is far from a 5 star experience. Once you win and they know you have a pending withdrawal, they will request the most weird documents in order to “verify yourself”. Of course, in the meantime they hope that you lose your winnings.For some reason, the so called “verification department” takes up to 72 to review a document, and sometimes even 96 hours. In my case, it has been 100+ hours (i stopped counting, 1 full week), even though the promised me, that deadline would be today. Surprise, surprise - it wasn’t. Useless. Disgraceful.The customer support is unprofessional, arrogant and useless and when informing that legal action will be taking towards their site, they threaten to close your whole account. Also, they claim to have “Special Conditions” for certain bets, that somehow goes AGAINST their ordinary Terms and conditions, so be aware when sportsbetting. All outcomes will always turn out in their favour. It’s disgusting.I have been playing for 10 years now, and even the most sketchy and dodgy site haven’t treated me this bad, hence why I also have to make this review. Please STAY AWAY, trust me!!!So, everyone, please listen to MY review and not the paid bots. This casino will literally drain either your wallet or your time (worst case, both) and they are ruthless doing so. STAY AWAY, for god’s sakeIMPORTANT INFORMATION: If anyone else struggle with the service from this site, reach out to a lawyer and contact MEIC (Ministerio de Economía, Industria y Comercio), as they are based in Costa Rica and they can help you with regulating, and possible and finally punishing Betgem.io for their behavior.

very good all the time

The Clubs customer service team follows through on and backs up everything they say. They all work as a knowledgeable team that communicates with each other and gets things done in a timely professional manner. Very Elite and attentive.

This is definitely one of the most reliable services out there. Deposits and withdrawals are smooth and fast, and everyone is extremely helpful. Definitely recommend!

Wonderful site so far

Clubs has great games and bonuses and fantastic customer service!