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52 days after requesting two withdrawals from an online casino, I still hadn't received any money. I had tried countless times to get the casino to contact the bank they claimed to have sent the money through, to no avail. The casino's support just repeated how everything was done correctly on their part and then closed the chat. Over and over again. Completely unwilling to help.Then I contacted Casino Guru who opened a case and assigned me a case manager. The casino was initially just as unwilling to help as they had been before, but the case manager was persistent. Seven months after I requested my withdrawals, the casino finally put the missing amount into my gaming account and I finally successfully got the money out of there.I am absolutely convinced that I would never have gotten any money out without Casino Guru's help.And they helped me without charging me a single penny.I recommend anyone who finds themselves in a similar situation to contact Casino Guru.

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DO NOT TRUST THE 5 STAR REVIEWS ON HERE. Had to make an account on this website just to warn others. Money Factory already had an absurd wait time for redeeming Sweeps Coins on their site, consistently taking 2 weeks to a month. I started a redemption a little over a month ago. At some point within the past month the Money Factory updated their terms of service - now they are telling me it will take up to 90 business days, despite initiating my redemption under the previous terms of service. Retroactively updating terms of service is illegal and an FTC violation, but just to clarify how long 90 business days is - If you won on their site today and tried to redeem it, you would not receive a cent from them until April 10th of next year, assuming they don't double it to 180 days midway through your redemption. The reality is that this site is at best playing the float - they don't have the funds to pay out their existing redemptions, so they are counting on new customers to lose to cover old redemptions & old customers to cancel their redemptions and lose. At worst, they are just outright stealing customer funds - delaying redemption times to cover not paying out existing redemptions, while pocketing all redemptions. Save yourself and play literally anywhere else.

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